Quality Assurance Services

Dell Tech provides Quality Assurance support for regulated products in Canada, including GMP compliance, product release, quality system implementation, and audit preparation. Our experienced QA team helps ensure your operations meet Health Canada’s regulatory standards for manufacturing, packaging, testing, and distribution.

Drugs and Natural Health Products

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Good Manufacturing Practices

are internationally recognized standards that ensure drugs and natural health products meet the appropriate quality and safety standards for their intended use prior to being sold.
Health Canada inspects establishments that fabricate, package, label, test, import, distribute or wholesale drugs and for some licensable activities active pharmaceutical ingredients (API). GMPs are a requirement under Division 2 of the Food and Drug Regulations.

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GMPs cover:

  • Premises
  • Equipment
  • Personnel
  • Sanitation
  • Raw material testing
  • Manufacturing control
  • Quality control department
  • Packaging material testing
  • Finished product testing
  • Records
  • Samples
  • Stability
  • Sterile products

Dell Tech VOC Compliance Services

Drug Establishment Licenses

Issued by Health Canada to sites in Canada that undertake licensable activities with drugs, APIs, vaccines, biologic drugs, radiopharmaceutical drugs, controlled and narcotic drugs, and drugs containing cannabis.

Licensable Activities

Licensable activities cannot be undertaken at a Canadian building until a DEL is issued.

Storage & Transportation

Storage and transportation are not licensable activities, however, they must be controlled with GMPs.

All Foreign Sites

All foreign sites that undertake licensable activities with the products listed above must be added to the Canadian site DEL and have acceptable GMP compliance evidence/records the activity(ies) completed at the foreign site.

Natural Health Products

Similar to drugs Good Manufacturing Practices for Natural Health Products is mandated by Health Canada

Site License is issued to a Canadian address (site) that undertakes NHP licensable activities:

Canadian importers of NHPs must provide evidence that products manufactured, packaged, labelled at foreign sites have GMP evidence for those sites that meet Canadian requirements.

DELs are renewed by March 31st each year through the annual license review (ALR) application.

Site License renewal schedule:

Medical Device Establishment License required by:

The Regulatory Operations and Enforcement Branch (ROEB)

Ensures safe and efficacious products through:

Responsible for products regulated by Health Canada through directorates in the Branch:

Quality for medical devices

MDSAP allows a manufacturer to have an QMS in place that inspected against the requirements for 5 jurisdictions: Australia, Brazil, Canada, Japan & USA.

Medical Device Directorate

An auditing organization recognized by the Medical Device Directorate must issue the ISO / MDSAP certificate

MDSAP requirement

MDSAP requirement is often the limiting factor to a company moving ahead with a device license application to MDD

Medical Device Establishment Licenses

Medical Device Establishment Licenses are renewed each year on a schedule identical to DEL renewals

Meet Your Client Services Contact

Kim Samela
Client Services Manager
Kim leads Dell Tech’s Client Services Division, ensuring every project is seamlessly coordinated from initiation to consultant handoff. With over a decade of experience in client relationship management and operational excellence, Kim ensures that clients receive timely communication, clarity, and a smooth project experience across all of Dell Tech’s service areas.

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